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High Performance Systems,
Inc. |
| Hawaii's leading IT Solutions Provider, since 1993 |
support
Finding the Right Support Vendor to Work With
The most important aspect of any IT environment is
support...This is overlooked by many, but we know that this is
critical to the long-term success for any business, government
agency, non-profit organization, and every other entity that
relies on IT. We not only support our own installed base of
clients, but can support those that have been previously
implemented by others.
We also provide local support for satellite and remote offices, with
headquarters outside the State of Hawaii. If you have a branch
office in Hawaii, we can provide your organization with the help
that you need. We have several contracts that we have fulfilled
in this manner for the following industries - air
transportation, hospitality, entertainment, medical,
distribution, and manufacturing. Call and ask for one of our
experienced Project Managers or Service Contract Administrators.
They can help prepare an agreement with the right level of
service for your organization.
Service Plans
HPSI has support plans focused on your needs. Are you looking
for a proactive, reactive, or regular visits?
Hours of Support
HPSI normal business hours are 8:30am to 5:30pm. If you need
extended support hours, we have an extended hours support plan.
If you operate around the clock, you may be interested in our
exclusive, premium 24x7
support plan. We know of no other in Hawaii that offers this
level of service.
How We Provide Support
On-site, telephone, and
remote.
Click here to learn
more.
Types of Support Offered
Critical support is a situation when the failure is unplanned
and is causing severe pressure on business operations. We will
respond to these support issues immediately, 24-hours a day.
Clients that fall into this category are required to purchase a
pre-paid support plan.
Reactive support is a more typical support where assistance is
needed, but not immediately affecting business operations.
Proactive support is pre-scheduled to eliminate unforeseen
downtime. Since the downtime is scheduled - sometimes
after-business hours - there is minimal disruptions to business
operations.
Outsource support is based on a pre-determined set of hours. We
have one or more individuals with the proper set of skills,
provide support on a scheduled basis. So instead of having to
hire additional employees, use us as your IT staff or to
supplement your staff with ours.
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supported platforms
> microsoft dynamics
> microsoft network support
> novell network support
> physical layer support
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