Technical Support

Premium Technical Support Service

Exceptional Care and Commitment with a 100% Satisfaction Guarantee.

We offer a variety of modalities for technical support -  in-person, phone, encrypted remote access, and IM chat. As a client, you have access to exclusive and best-in-class, industry leading service with staff that are college educated, with degrees in information technology. HPSI's advanced technical staff are vendor trained and certified. All service cases are tracked and monitored using leading edge Microsoft software and technologies.

Our normal hours of support are from 8:30 a.m. to 5:30 p.m., Monday through Friday, excluding holidays. Extended and 24x7 support plans are available.

What does HPSI support?

We only provide technical support for products and solutions that we have been vendor authorized, trained and certified on. For non-supported products and solutions, we will do our best to refer you to another solution provider or IT vendor.

We support most Microsoft server software such as Windows Server 2012 or 2016, Remote Desktop Services, SQL Server, SharePoint, Exchange, and Skype for Business / Lync. We supprt Microsoft Dynamics ERP, Dynamics 365, Dynamics SL, Dynamics CRM, and Microsoft RMS (Retail Management System) POS. We support Microsoft cloud productivity software such as Microsoft Office 365, Microsoft SharePoint Online, Microsoft Exchange Online, Microsoft Skype Online, and Microsoft One Drive for Business. We support Microsoft IAAS, PAAS, and SAAS that is built on the Microsoft Azure cloud platform.

We support hardware and software relating to Microsoft technologies, such as SAN and NAS storage, backup software, firewall, anti-virus, Ethernet Switches, routers, server-class hardware, and PC-class hardware.

We support related technologies such as server virtualization from Microsoft, VMware, VDI from Citrix, Apple Mac, iPad, and Android connectivity, some Linux operating systems, and certain VOIP PBX systems.

We support Network and Internet-focused technical solutions such as DNS, VPN, VLAN, QOS, VOIP, Microsoft Office 365, and Microsoft Azure.

We are able to provide technical support for on-premises, hybrid, and full cloud-centric platforms.

Where are the Coverage Areas?

We provide on-site and remote support across the State of Hawaii, which include all major islands - Oahu, Maui, Kauai, and Big Island. We provide remote support to locations such as Guam, Saipan, and U.S. West Coast states, such as Washington, Oregon, and California.

Is HPSI right for you?

We have clients and customers in many vertical markets - such as Accounting and & CPA's, Construction Specialty and General Contractor, Distribution, Education, Financial, Hospitality, Local Government, Professional Services, Shipping and Freight Forwarding, Utilities, Wholesale and Retail. The size of the clients range from SMB (small-medium businesss), corporate, to Fortune 100.

We are outsourced by U.S. Mainland IT service providers as a subcontractor, helping their clients in Hawaii. We are extremely trustworthy and ethical, backed with mutual non-compete and non-disclosure agreements.

All of our are staff are screened by the FBI, ensuring safety and security of confidential information.

For New Clients & Customers, How to Get Support?

We try to make on-boarding as simple as possible.  Once you are client, our service desk support team can be contacted by phone, email, or via Skype for Business. Contact us for further details.

Technical Support Links